Job title: Hiring for International customer support hiring in Kolkata for a leading MNC
Company: 2COMS
Job description: Job Description :Hiring for International customer support role in a leading MNC @KolkataOur Client is an Indian multinational information technology services and consulting company.
- Assist customers via the inbound/outbound calls received.
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organization’s internal systems.
- Resolving customer queries at first point of contact.
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
- Ensure call handling and service quality is maintained.
RequirementsQualifications: Graduation Mandatory.Experience: Graduate with minimum 9 months and above experience in BPO customer service roleShit: Rotational ShiftWeek Off: 2 Days Rotational Week OffKnowledge/Experience:
- Excellent telephone manner/interpersonal skills.
- A customer focused, enthusiastic and flexible approach.
- Ability to work in a targeted environment.
- Good problem solving, questioning, negotiating and influencing skills.
- Adaptable to change and ability to work under pressure.
- Ability to work to a high degree of accuracy.
- Consistently high standard of time keeping and attendance.
- Basic keyboard proficiency.
Ability to handle high profile clients and escalation queues.
- Ability to answer General queries.
Note: Candidate applying for this job should have all relevant documents– Educational docs (all marksheet and pass certificate)– Work exp docs (all companies offer letter/exp letter and last 3 months payslips)– Aadhaar card and PAN card (Mandatory)Benefits5 days working, 2 rotational weeks offBE , BTECH, Post Graduates are not eligibleCTC: Salary Up to 4.9 LPA + incentive+Allowances+CAB ( Depending on last drawn)
Expected salary: Rs.400000 – 500000 per year
Location: Kolkata, West Bengal
Job date: Fri, 04 Jul 2025 23:32:38 GMT
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