Job title: voice process (work from home after 3 months)
Company: Wings Global Services
Job description: Call – +919892241535Job OverviewWe are seeking a Junior Voice Process Executive to join our team in Malad, Mumbai. The candidate will initially work on-site before transitioning to a remote, full-time position after three months. We require candidates with 1 to 3 years of experience in a similar role. The ideal candidate will have excellent verbal communication skills and a strong background in customer service.Qualifications and Skills
- Proficiency in customer service to foster positive client interactions and relationships.
- Strong verbal communication skills to effectively convey information and address inquiries.
- Active listening skills to ensure understanding and accurate response to customer needs.
- Experience in call center operations to efficiently manage high call volumes and customer queries.
- Familiarity with CRM software to maintain and organize customer records and data.
- Effective problem-solving abilities to identify issues and implement solutions quickly.
- Data entry skills for accurate input and management of customer information.
- Excellent time management to handle multiple tasks and prioritize responsibilities effectively.
Roles and Responsibilities
- Handle customer inquiries and provide timely and accurate information through voice communication.
- Manage and resolve customer complaints efficiently and professionally.
- Ensure high levels of customer satisfaction by delivering consistent and reliable service.
- Maintain detailed and up-to-date records of all customer interactions in the CRM system.
- Assist in improving departmental processes by providing feedback and suggestions.
- Engage in training sessions to enhance skill sets and operational knowledge.
- Collaborate with team members to ensure seamless communication and coordinated efforts.
- Identify opportunities for enhancing customer experience and share insights with management.
Expected salary: Rs.350000 per year
Location: Mumbai, Maharashtra
Job date: Sun, 15 Jun 2025 00:11:54 GMT
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