Job title: Cieri- Client/Agent Concierge Services
Company: Naukridaddy HR Solutions Private Limited
Job description: About the RoleAs a Concierge Agent, you will be the primary point of contact for Swiggys premium customers, delivering bespoke support across travel, entertainment, and lifestyle requests. You are expected to provide high-touch, personalized service and proactively find creative solutions, especially when standard operating procedures (SOPs) do not address a customers unique requirement.Key Responsibilities
- Provide end-to-end concierge support including international and domestic travel bookings (flights, hotels, transport), entertainment and event reservations, and personalized lifestyle services such as itinerary planning.
- Handle customer inquiries and requests promptly and accurately via phone, email, or chat, maintaining a courteous and professional demeanor.
- Think out of the box and evangelize solutions when customer needs fall outside existing SOPs, ensuring customer delight even in ambiguous situations.
- Manage multiple tasks simultaneously while maintaining attention to detail and ensuring customer satisfaction.
- Exercise discretion and cultural sensitivity when dealing with premium customers and sensitive information.
- Collaborate with internal teams and escalate complex issues to Team Leads as necessary for swift resolution.
- Maintain up-to-date knowledge of travel regulations, entertainment options, and lifestyle trends to provide informed recommendations.
- Document interactions and maintain accurate records of customer requests and resolutions in the CRM system.
- Adhere to service level agreements (SLAs) and quality standards set by Swiggy and Teleperformance.
Required Qualifications & Skills
- Minimum 2 years experience in international processes, preferably within travel, concierge, or premium customer service domains.
- English proficiency equivalent to IELTS 7.5 or above equivalent, with excellent verbal and written communication skills.
- Strong multitasking ability and attention to detail.
- High level of discretion, professionalism, and cultural sensitivity.
- Demonstrated ability to think creatively and independently when SOPs do not provide a solution.
- Ability to work in a fast-paced environment and adapt to evolving client requirements.
- Familiarity with travel booking systems, CRM tools, and concierge operations is an advantage.
Educational Qualifications
- Bachelors degree or equivalent preferred.
Work Schedule & Compensation
- Full-time, based out of Swiggy Head Office, Bangalore.
- 6-day work week.
- Salary range: 5.5 LPA to 7 LPA.
Why Join?
- Opportunity to work on a premium concierge service for a leading brand like Swiggy.
- Engage with high-value customers and deliver exceptional, personalized experiences.
- Be part of a growing, innovative concierge operation supported by advanced tools and a reputed contact center environment.
Expected salary: Rs.700000 per year
Location: Bangalore, Karnataka
Job date: Sun, 29 Jun 2025 01:51:49 GMT
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