Job title: Customer Care Executive Sales
Company: B.U.Bhandari Motors Pvt. Ltd.
Job description: Profile :1. CSI Improvement :Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealershipDevelop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)Capture customer feedback post delivery through feedback form and analyze the customer feedbackDevelop counter measure to eliminate negative feedback from customers in futureConduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback formUpdate customer follow-up’s in e-dealer Coordinate with MB India CS team and marketing team for CSI surveys, CRM activities etcProvide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction2 Delivery process:Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.Prepare arrangements for gifts, bouquets, flowers, photograph during delivery processEnsure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process3 CR activities:Develop monthly, quarterly and yearly plan for CRM activities with the support of Marketing and CRM managerConduct CRM activities like direct mailers, customer meets, customers driver’s training etcCommunication to all the customers through telephone, direct mailer on all CRM activities4 Customer Database management:Check in e-dealer whether all the mandatory fields are recorded.Provide feedback to sales executives in case of any missing fields in e-dealerWith the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year)RequirementsQualificationo Basics: Any Bachelor degreeo Experience (type of): 1-2 years experience as CRM executive or front office executiveo Specialized Knowledge: Communication skills, Customer oriented attitude, team player, sensitive to customer needs, ability to handle customer queries/complaints, analytical skillsBenefits1. Statutory Benefits2. Accidental policy3. Incentive
Expected salary: Rs.20000 – 25000 per month
Location: Pune, Maharashtra
Job date: Thu, 31 Jul 2025 22:10:43 GMT
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