Job title: Customer Support Manager
Company: BhaiFi
Job description: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses – especially small and medium-sized enterprises (SMEs) – against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams.We offer two flagship products:BhaiFi – AI-Powered Guest WiFi:FirewallX – An AI-First Network Security and Management Platform:With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built.RequirementsKey Responsibilities:
- Manage and oversee the daily operations of the customer support team.
- Develop and implement customer service policies and procedures.
- Monitor team performance and provide coaching, training, and mentorship.
- Handle escalated customer complaints and issues, ensuring swift resolution.
- Collaborate with cross-functional teams to improve overall customer experience.
- Analyze customer support metrics and prepare reports for management review.
- Lead by example, fostering a positive and collaborative team environment.
Requirements:
- Bachelor’s degree in business administration, Computer Science, or related field (preferred).
- Minimum 4-5 years of experience in customer support, with at least 1–2 years in a managerial role, preferably within the IT or SaaS industry.
- Strong leadership and interpersonal skills with a focus on team development.
- Excellent communication and problem-solving abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Experience with CRM software and customer support tools.
BenefitsBenefits
- Daily Meditation & Weekly Gratitude Practice
- Comprehensive Health & Wellness Support
- Business Travel Reimbursement
Expected salary: Rs.10000 per month
Location: Gurgaon, Haryana
Job date: Tue, 05 Aug 2025 22:24:28 GMT
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