Job title: Deputy Manager( International Voice Process)
Company: 2COMS
Job description: Job Description :Opening for Deputy Manager (International Voice Process) Leading MNC (Pune)Profile – Deputy Manager (International Voice Process-Banking)Experience – 5+ YearsCTC – 8.0 L- 10.0 LJob Location – PuneQualification – Any GraduateShift- Flexible ShiftNotice Period- Immediate-30 DaysJob Description-International Voice Process Experience is MustShould Be Assistant Manager with 1+ Year /Team Leader with 2+ Years of Experience.Candidate from Banking Industry is preferredOversee the hiring and training of fraud investigation personnel to ensure an effective unitHandle 2nd level escalationsEnsure adherence to KPI and SLAs in operations deliveryEnsure attritions targets are not breachedActively participate in governance calls with the clients for effective process managementManage operations through end to end planning, metrics review and root cause analysisManage Client relationship as part of operations delivery;Drive change by successful implementation of process improvement recommendationsReview overall staff performance and recommend training needsLiaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations deliveryInterested candidates can reach me on 8981456678 or mail the updated CV on
Expected salary: Rs.500000 per year
Location: Pune, Maharashtra
Job date: Sat, 05 Jul 2025 05:51:53 GMT
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