Job title: Division Incharge
Company: Esyasoft Technologies Private Limited
Job description: The Division Incharge will be responsible for overseeing the operational management of a designated division within the utility domain (electricity, water, gas, etc.). This role ensures the efficient and compliant delivery of utility services, manages a team of field and office personnel, ensures customer satisfaction, and drives operational excellence aligned with regulatory and company standards.Key Responsibilities:Operational Management:
- Oversee daily operations and service delivery in the assigned division.
- Ensure uninterrupted and efficient utility services to customers.
- Monitor performance metrics (e.g., uptime, response time, service quality).
- Coordinate maintenance schedules, outages, and emergency response plans.
Team Leadership:
- Supervise and guide field staff, technicians, and support teams.
- Assign tasks, review performance, and ensure training and compliance.
- Foster a culture of safety, accountability, and continuous improvement.
Customer Service & Relationship Management:
- Address escalated customer complaints and service issues.
- Liaise with local authorities, stakeholders, and community representatives.
- Drive initiatives to improve customer satisfaction and service delivery.
Regulatory Compliance & Reporting:
- Ensure compliance with government and environmental regulations.
- Prepare and submit regular operational and incident reports.
- Coordinate audits and implement corrective actions.
Budget & Resource Management:
- Manage the division’s budget, expenditures, and resource allocation.
- Oversee procurement and inventory of necessary materials and equipment.
Project Coordination:
- Assist in planning and execution of infrastructure development projects.
- Coordinate with engineering teams and contractors.
RequirementsQualifications: Bachelor’s Degree in Engineering (Electrical/Civil/Mechanical) or related field.Minimum 5–7 years of experience in utility operations, with at least 3 years in a leadership role.Knowledge of utility service regulations, safety standards, and best practices.Strong leadership, decision-making, and communication skillsProficiency in MS Office and utility management software (e.g., SCADA, GIS, ERP).
Expected salary: Rs.600000 – 900000 per year
Location: Bhopal, Madhya Pradesh
Job date: Thu, 03 Jul 2025 22:38:07 GMT
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