Job title: Technical Customer Support Engineer
Company: Vision Mechatronics Private Limited
Job description: Job descriptionJob Title: Technical Customer Support EngineerLocation: ThaneReports To: General ManagerExperience: Customer support: 0 -1 yearWork Location: In personJob SummarySeeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.Key Responsibilities● Customer Interaction: Act as the primary customer contact, delivering exceptional service.● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.● Product Knowledge: Stay updated on company products, services, and trends.● Customer Experience Improvement: Identify and recommend improvements for customer experience.● Technical Support: Assist with product setup, troubleshooting, orders, and returns.● Database Management: Maintain accurate customer records in the database.● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.● Reporting: Generate reports on customer satisfaction and improvements.● Training: Train new customer service representatives if needed.● Team Collaboration: Participate in team meetings and improvement initiatives.Qualifications & Skills● Education: Diploma/ degree in Electrical/ Electronics field preferred● Experience: Experience in customer service or a related field.● Skills: Excellent communication, problem-solving, and multitasking skills.● Technical Proficiency: Proficiency in customer service software and Microsoft Office.● Mindset: Strong organizational skills and a customer-centric mindset.Preferred Qualifications● Industry Experience: Industry-related customer service experience.● Software Knowledge: Knowledge of ticketing systems.● Language Skills: Bilingual abilities are a plus.Benefits● Compensation: Competitive salary and performance incentives.● Health Benefits: Health insurance.● Leave Policy: Paid time off and holidays.● Growth Opportunities: Professional development opportunities.Work Environment: Supportive work environment.Apply now if you are passionate about customer satisfaction!Job Types: Full-time, Permanent, FresherBenefits: Cell phone reimbursement , Health insuranceSupplemental Pay: Performance bonusSchedule: Day shiftJob Types: Full-time, Permanent, FresherPay: ₹300,000.00 – ₹500,000.00 per yearBenefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Language:
- English (Preferred)
Work Location: In personRequirementsQualifications & Skills● Education: Diploma/ degree in Electrical/ Electronics field preferred● Experience: Experience in customer service or a related field.● Skills: Excellent communication, problem-solving, and multitasking skills.● Technical Proficiency: Proficiency in customer service software and Microsoft Office.● Mindset: Strong organizational skills and a customer-centric mindset.Preferred Qualifications● Industry Experience: Industry-related customer service experience.● Software Knowledge: Knowledge of ticketing systems.● Language Skills: Bilingual abilities are a plus.BenefitsBenefits● Compensation: Competitive salary and performance incentives.● Health Benefits: Health insurance.● Leave Policy: Paid time off and holidays.● Growth Opportunities: Professional development opportunities.
Expected salary: Rs.500000 per year
Location: Thane, Maharashtra
Job date: Thu, 24 Jul 2025 22:04:35 GMT
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